By Chris Reid / GM of Rio SEO
Over the last year, leading marketing consultants at Satrix Solutions and Forrester Research recognized Rio SEO for having outstanding customer service and search technology.
I’m proud of my team for achieving these accolades; being named ‘the only leader’ in Forrester’s evaluation of SEO software platforms is a testimony to the innovation of our technology, the strength of our customer partnerships, and the passion our team retains in attempt to continuously achieve our overall mission.
Online Customer Engagement
The importance of customer satisfaction is an integral part of that mission. Our culture centers around passion, innovation and partnership.
We embraced the Net Promoter discipline to measure our progress toward providing outstanding service, support and software performance experience.
The Net Promoter Score (NPS) is a key indicator we monitor closely. We also hold ourselves accountable for the semiannual NPS results. We carefully consider feedback we receive from our customers. This continues to be an essential element in our goal to improve the value from our local and mobile search solutions as well as SEO analytics and automation tools, and social media marketing software. This critical feedback leads to specific actions related to how we communicate, serve our customers, and improve our product offerings.
I’m proud to announce that our most recent Net Promoter Score ranks us among the nation’s most customer-focused software providers. Our customers were thrilled with our responsiveness, customer service, value and partnership. Below is a word cloud from the survey that reveals just how our customers describe their partnership with Rio SEO.
Our online customer engagement was also presented through actual comments like this: “We have seen a tremendous growth with the assistance of Rio SEO. Our account team is quick to respond and available when urgent issues come up.”
Looking ahead, we will continue our commitment to being a provider of innovative search technologies. We have some exciting product updates coming soon. To that end, I look forward to the value these features will provide to our customers.
If you would like to read further about our customer dedication and partnerships, please check out this NPS case study compiled by Satrix Solutions.