Rio SEO is a global leader in connecting consumers and brands at the local level with an easy to manage local search marketing platform and services. We put businesses front and center in the consumers’ micro-moments of real-time need by employing dynamic technology with a human touch. Our cloud-based platform provides enterprise scalable and cost-effective local listing management, local marketing automation and reporting services, powering local search results on any device. Simplify your local search marketing and convert searches into sales with Rio SEO.  We are ranked among the largest independent providers of SaaS-based, local search automation solutions, and patented SEO reporting tools.

Rio SEO is looking for an IT Support Specialist to join our team.  This role is a critical part of for the whole company as you would be our on-site IT resources. We are a dynamic fast-paced company with high growth and a mission to serve the largest companies in the world with great localization services.

Responsibilities:

  • Serve as the primary point of contact for end user technical issues
  • Provision hardware including laptops, printers, telephones and other equipment
  • Install, configure, and maintain a variety of software application and operating systems
  • Diagnose and repair hardware, network and software issues
  • Maintain wireless and wired networks
  • Administer Active Directory, Group Policy, Office 365, ESET and other systems
  • Document IT processes and maintain asset inventory
  • Procure hardware and software
  • Provide end user training

Qualifications:

  • 2-4 years of experience of providing end user technical support
  • Hands on experience with Window 10 and Mac OSX operation systems
  • Experience managing users and groups with Active Directory and Office 365
  • Advanced knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Fundamental understanding of the TCP/IP, DHCP, DNS and wireless technologies
  • Demonstrated ability to troubleshoot and solve problems logically
  • Self-motivated and able to work with limited supervision
  • Excellent customer service and communication skills
  • Exposure to Window Server 2012/2016
  • CompTia A+ certificate or equivalent experience
  • Microsoft Certified IT Professional (MCITP) preferred

Preferred Experience:

  • Exposure to Cisco and/or Ubiquiti Networks
  • Familiarity with VMware vSphere and/or AWS
  • Experience with PowerShell and scripting

To apply, please send resume and cover letter to: it-careers@rioseo.com

To apply for this job email your details to it-careers@rioseo.com