Rio SEO is a global leader in connecting consumers and brands at the local level with an easy to manage local search marketing platform and services. We put businesses front and center in the consumers’ micro-moments of real-time need by employing dynamic technology with a human touch. Our cloud-based platform provides enterprise scalable and cost-effective local listing management, local marketing automation and reporting services, powering local search results on any device. Simplify your local search marketing and convert searches into sales with Rio SEO.  We are ranked among the largest independent providers of SaaS-based, local search automation solutions, and patented SEO reporting tools.

Rio SEO’s team is looking for a Operations Support Specialist I that will work with our Product Support division. We are a dynamic fast-paced company with high growth and a mission to serve the largest companies in the world with great localization services.

RESPONSIBILITIES:

  • Monitor CRM software, Customer Support email, responding promptly to user inquiries
  • Perform first-level core troubleshooting and triage on software problems for internal and external users
  • Monitor ticket queue volumes and work with team to ensure SLA’s are met
  • Perform client specific tasks on both a daily and ad hoc basis
  • Update and maintain accurate client data; including but not limited to data scrubbing, importing and exporting data, and manual changes
  • Manage manual and automated submission process through internal dashboard for multi-location clients (data used for Internet Yellow Pages).
  • Manage tier 1 location data updates and errors on search engines & directories
  • Work closely with all departments within the company to resolve any software issues
  • Provide support for Production Operations, validate software releases, ad hoc requests and update client webpages through our dashboard
  • Provide light training for internal and external users on an as-needed basis for Rio SEO’s applications
  • Assist in identifying trends in continuing software or systems problems and implement new processes as needed
  • Document user problems, resolutions, and new solutions for future reference using CRM tools and resources
  • Evening, weekend and/or holiday work may be required

Minimum Qualifications

  • Ability to analyze and triage issues
  • Knowledge of computer & technology products
  • Analytical & organizational skills with very strong attention to detail
  • Strong MS Excel skills
  • Excellent writing & communication skills
  • Ability to multitask in fast-paced dynamic environment
  • Customer-facing experience desired
  • Knowledge of Web Development desired, but not required
  • Bachelor’s degree preferred

To apply, please send resume and cover letter to: support-hr@rioseo.com

To apply for this job email your details to support-hr@rioseo.com