Unfortunately, not all Google reviews are glowing. But when should you delete bad reviews and how do you go about it?
For local businesses, 98% of consumers read online reviews.
Additionally, 81% of consumers turn to Google as their business review platform of choice to solidify their purchasing decisions.
While customers can control the content they post in their reviews, businesses, unfortunately, cannot.
In this post, we’ll cover when or if you should delete Google reviews, what to do if you can’t delete poor reviews, and the steps your business must take to flag a review for removal.