Create unforgettable local experiences, everywhere

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Press Ganey Forsta acquires InMoment, accelerating AI innovation in customer experience and expanding cross-industry expertise

WHITEPAPER

2025 Local search consumer behavior study

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The state of local search: Key trends and strategies for enterprise brands in 2025

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Take control of your Local Experience (LX).
Drive impactful hyperlocal customer interactions across all your brand locations.

The Local Experience (LX) platform

The Local Experience (LX) platform is the first of its kind – an innovative suite of local marketing and customer experience solutions – from streamlined local listing management and optimized local landing pages to online reputation management and Voice of Customer (VoC) surveys and digital feedback – brought together to help you create more memorable experiences at scale.

Elevating local experiences worldwide

Customers expect a flawless experience across the entire journey. Manage business listings and respond to reviews across market-leading platforms – Google, Apple, Bing, Yelp, Facebook, and more. Drive local search traffic through local landing pages and store locators. Gather valuable qualitative and quantitative feedback through surveys and digital channels. Enable a 360-degree view of the experiences that attract more customers and keep them coming back.

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Seamless suite of solutions

Welcome to the future of local marketing, where customer experience and marketing intertwine to create positive, long-lasting experiences. Drive customer acquisition, engagement, feedback, and advocacy in critical decision-making moments across endless locations at global scale – all from a single platform.

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Expansive integration network

Be present everywhere your customers are. Grow your brand presence and nurture your reputation on the platforms and directories where searchers actively seek your business. The LX platform integrates with hundreds of the world’s leading search engines, maps applications, social networks, voice assistants, online ordering platforms, and much more.

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