customer experience

Unmatched engagement at every stage

Rio SEO powers a seamless customer experience solution, enabling brands to engage consumers throughout the entire customer journey, from discovery to purchase through to brand reputation and advocacy. The integrated Local Experience (LX) platform is the only end-to-end local marketing and customer experience solution for enterprise brands.

See it in action

Comprehensive customer
experience management

Drive superior search visibility

Rio SEO puts your business in front of local customers when they’re seeking your products or services.

Glean valuable CX insights

Capture beneficial behavioral data insights with on-page surveys to uncover untapped opportunities.

Put it all together

Visualize crucial page and listing data to accurately assess the performance of your local marketing and CX programs.

Premium post-sale engagement

Engage with customers after the sale when they leave meaningful feedback for your business.

CUSTOMER EXPERIENCE SOLUTIONS

Leading insight tools to boost your business

The Local Experience platform helps gather and analyze data, and translate the findings into shareable actions to inform decision-making and drive growth.

Rio SEO’s clients can now enhance existing local marketing programs with customer experience solutions – including Text Analytics, Digital Feedback, and Studio – designed to help rapidly gather, analyze, visualize, and act on customer insights across business locations.

text analytics

Turn insights into action

Gather review data from market-leading review sites through Rio SEO’s Local Reviews, with the added benefit of Genius^® Text Analytics and action management to build actions in response to feedback in reviews.

Digital feedback

Measure every page interaction

Enhance Local Pages with our Digital Feedback and Software Development Kit (SDK) solutions to build feedback natively into local landing pages, locators, and branded mobile apps, allowing for behavioral data capture and digital intercept prompts and surveys. These desktop and mobile solutions provide valuable location and user interaction-specific data that can inform action management at both the brand and store levels.

STUDIO

Decisions that aren’t just black and white

Visualize Local Listings and Local Pages data, including local landing page performance, impressions, clicks, local search ranking data, and more using our powerful data visualization tools. Studio’s online infographic dashboards breathe color into visual storytelling, allowing you to create a single, holistic view of your local marketing and CX programs.