Rio SEO + Forsta

A New Era for Local Marketing & Customer Experience

Rio SEO has combined with Forsta, the global leader in customer experience (CX), employee experience (EX) and market research, to power a seamless customer experience solution, enabling brands to engage consumers throughout the entire customer journey, from discovery to purchase through to brand reputation and advocacy.

The integrated Local Experience (LX) solutions bring together the best of Rio SEO’s Open Local Platform + Forsta’s Human Experience (HX) Platform to create the industry’s only end-to-end local marketing and customer experience solution for enterprise brands.

This combination empowers the world’s leading multi-location businesses with better data and deeper insights at the local level, at scale, pushing business forward by surfacing actions that drive change in the right places.

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Local Customer Experience Solutions
Local Customer Experience Solutions

Leading insight tools to boost your business.

Forsta, recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer, helps gather and analyze data, and translate the findings into shareable actions to inform decision-making and drive growth.

Rio SEO’s clients now have the option to add core capabilities from Forsta’s HX Platform, including Digital Feedback, Forsta SDK, and Forsta Studio to their suite of existing local marketing solutions.

Forsta’s market research and customer experience solutions take you from data, to insight, to action by helping you understand your customer, see who they really are, and better respond to their needs.

Mick Wilson, VP, Customer Success, Rio SEO

Local Reviews + Forsta HX Platform

Gather review data from market-leading review sites into Forsta’s HX Platform, with the added benefit of Forsta’s Genius® Text Analytics and action management to build actions in response to feedback in reviews.

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Local Customer Experience Solutions
Local Customer Experience Solutions

Local Pages + Forsta Digital Feedback / SDK

Enterprise brands can now embed Forsta’s Digital Feedback solution into their local landing pages and locators, and use Forsta’s Software Development Kit (SDK) to build feedback natively into their branded mobile apps, allowing for behavioral data capture and digital intercept prompts and surveys. These desktop and mobile solutions provide valuable location and user interaction-specific data that can inform action management at both the brand and store levels.

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Local Listings + Local Pages + Forsta Studio

This solution adds robust data ingestion from our Local Listings and Local Pages solutions, including local landing page performance, impressions, clicks, local search ranking data and more into the Forsta HX Platform. Forsta Studio’s online infographic dashboards breathe color into visual storytelling, allowing you to create a single, holistic view of your local marketing and CX programs.

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Local Customer Experience Solutions

Stop making decisions in black and white.

Learn more about how Rio SEO and Forsta’s combined technologies will power the industry’s only integrated Local Experience (LX) solution for enterprise brands.

  • Local Reviews + Forsta HX Platform

  • Local Pages + Forsta Digital Feedback / SDK

  • Local Listings + Local Pages + Forsta Studio