At the dawn of Web 2.0 a couple of years after the collapse of the Internet bubble, a new type of business emerged that enabled real people to share experiences, ratings, reviews, and recommendations for products and services with the world. In local, there was Yelp. In travel TripAdvisor. In legal, Avvo. In retail, Amazon.
The power of social media Every 60 seconds, there are more than 510,000 new Facebook comments, more than 98,000 new Tweets, more than 600 new YouTube videos, 3,400-plus new Instagram images uploaded, 694,000 new search queries, and 168 million new emails. This adds up to an overwhelming amount of activity